UK | US | International

UK Delivery

Delivery & Collection	Cost	Estimated Delivery Timeframe*
Collect In Gallery	No Charge	7-14 Days*
Standard Delivery	No Charge	7-14 Days*

*Unless stated after purchase

What To Expect:

Q: What happens after I order?
A: All orders receive an email follow-up to provide confirmation of delivery timeline and answer any further questions you may have regarding your purchase, payment or delivery. We will confirm at this point how your order will be delivered (usually as per the above method based on value and fragility).

Q: Can you notify me when you’re on your way to deliver?
A: If your order is being delivered by DPD they will send you a text message when they have collected from us to advise you of your delivery date.
On the day of delivery they will send you another text message in the morning with a one hour timed window within which your delivery should arrive.
This will also offer you the option to track or amend your delivery should you wish.

If your order is being delivered by our own white glove service, Customer Service team will contact you in advance to confirm your delivery date. They will then send you a text message the evening before your delivery date specifying a four hour window within which your order should arrive.

Q: How will I know when my order is ready to collect from the gallery?
A: A collection notification will be sent to you to advise that the artwork is in situ or due to be the next working day. We ask that you contact the collecting gallery to confirm that the piece will be ready for collection.

Q: Will you install my art?
A: If you require assistance installing fixings or your art, our galleries each have a list of trusted installers who can help you facilitate this.
Please advise our team prior to delivery if this is required.

If you require assistance installing fixings or your art, our galleries each have a list of trusted installers who can help you with this. If your art is not ready to hang, we will leave it wrapped ready for you or your installer to hang yourselves at a later point.

Q: Will your delivery team remove any packaging?
A: If your order is delivered by our own white glove service then we are happy to remove the packaging and take it with us. Please advise our team prior to delivery if this is required.

Q: I have ordered multiple items, will they be delivered together?
A: We will use best endeavours to combine multiple items in one delivery. They may be boxed individually depending on size or the amount of protection required.

Q: How will I receive my certificate of authenticity?
A: Most of our limited edition and some of our original pieces have a certificate of authenticity and if a certificate exists, you will receive this with your order.

Q: Access:
A: Please contact us prior to delivery to discuss any potential access issues either inside or outside your property.

Q: Delivery to remote areas:
A: We deliver to all areas of the UK. Please note that the Channel Islands are considered an international location (see international delivery for further details). Islands and some more remote areas may receive our white glove service from a trusted partner. We work closely with these partners.

If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advise via telephone and email from 9.30am to 5.30pm Monday to Friday and from 10am to 5pm on Saturdays. We are closed on Sundays.
Alternatively, please use our live chat service.

US Delivery

We offer free collection from our Westport gallery. For all online orders, it is important to note that additional charges for customs, duties, VAT, and other applicable fees may arise. These charges will be shown in the checkout process.

International Delivery

 

International Shipping Zones:

Zones	Countries
Zones 1 & 2	Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxembourg, Monaco, Netherlands.
Zones 3 & 4	Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.
Zones 5 & 7	Albania, Belarus, Bosnia & Herzegovina, Canada, Canary Islands, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Mexico, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.
Zone 6	United States.
Zone 8	Australia, Hong Kong, Indonesia, Japan, Macau, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, United Arab Emirates.
Zone 9	Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.
Zone 10	The rest of the world / countries not listed above.

 

Customs Duties, Fees, Taxes, Levies & Other Charges:

Items delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies, or other charges as a result of local legislation or customs formalities. These will be due before your items will be delivered.

Returns & Exchanges 

 

Q: Can I return my item if I change my mind?
A: We always want you to be delighted with your artwork. If you purchase an artwork online or order a piece you haven’t yet seen in person, you have 14 days from delivery to contact us to arrange a return free of charge. We do not charge for online returns from the UK. For artworks viewed and purchased in the gallery, we may be able to offer an exchange or discretionary return. Please contact your gallery team, who will be happy to advise and assist.

For international returns please contact our Customer Services Team.

Q: I have lost the original packaging?
A: Please ensure that the item is securely packaged, ideally in the original packaging. Items which have not been packaged appropriately and have been damaged in transit may not be eligible to be refunded. Alternatively you can return the artwork to your local gallery. 

Q: Can I return items to a gallery?
A: We are very happy to receive returns to a gallery but please contact our Customer Service team first so that we can be ready to assist you.

Q: How do I arrange a return or exchange?
A: If you have purchased online, our Customer Service team will be able to assist you with your exchange or return. We will organise for either our courier DPD or our own delivery service to collect the items from you on a convenient day.
If you have purchased in a gallery then in the first instance please contact them to organise an exchange or return.

Q: What do I do if my order has been delivered damaged?
A: If your order has arrived damaged, please retain all original packaging and notify us immediately of this so that we can arrange reframing, a replacement or a refund depending on your wishes. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or an exchange. This right is limited to 30 days from the date you receive your product.

Q: How long will it take to receive my refund?
A: Our refunds are managed centrally and should be processed within 14 days of the receipt of a returned item.

 

Complaints: If you are not entirely happy with your recent experience, please raise a complaint by contacting our Client Services Team on clientservices@clarendonfineart.com

FOS: If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.

 If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advise via telephone and email from 9.30am to 5.30pm Monday to Friday and from 10am to 5pm on Saturdays. We are closed on Sundays.

Alternatively, please use our live chat service.